Charges and payments
Please take a moment to read through The London Clinic's
costs and administrative process.
Inpatients and day cases
UK-insured or company-sponsored patients will be covered by any
agreement in force between The London Clinic and the insurer. You
should confirm with your insurer that your treatment will be
covered.
Patients who are not covered or who are paying for their own
treatment are required to pay
a deposit on admission for each night of their expected stay, or
full payment if a package
has been arranged.
The same rules apply for day cases, though the deposit required
will be less.
We accept the following methods of payment: cash, bankers draft,
major debit and credit cards. Please note that we do not accept
cheques.
Please contact our Patient Liaison Officer on 020 7616 7711 for
more information on deposit amounts.
Outpatients
Outpatients are required to pay on attendance. For those
patients insured with UK companies, invoices can be sent to the
insurance company, provided that the pre-authorisation number and
membership details are given to The London Clinic at the time of
the appointment.
Cancer care
Due to the inherent high cost of treatment, cancer care patients
paying their own account are required to pay a deposit prior to
their initial admission. This deposit is held in credit until the
end of the treatment course, when any amount remaining will be
refunded.
Please contact our Patient Liaison Officer on 020 7616 7711 for
more information on deposit amounts.
Room and other fees
The London Clinic room fees cover:
- Standard nursing care
- Emergency access to Residential Medical Officers
- Inpatient meals
All other costs which may include theatre fees, blood
tests, prosthesis, X-rays, drugs, dressings, physiotherapy,
swimwear hire for physiotherapy, etc will be charged
separately.
Medical fees
Our consultants are agents independent of The London
Clinic. Where a consultant quotes an incorrect hospital price
to a patient, The London Clinic reserves the right to levy the
correct charges.
Please note that The London Clinic hospital charges are billed
seperately from the professional fees which may include charges for
you consultant(s), anaesthetist and intensivist.
Additional fees from The London Clinic
All patients paying their own bill will be required to provide a
deposit against the cost of their treatment, based on an average
rate per day of the anticipated stay. The account must remain
in credit at all times.
If special nursing is required during an inpatient stay, this
will incur an additional cost. Accounts will be invoiced
directly to you from the nursing agency. Further information can be
provided from our Nursing Administration on 020 7616 7646.
Most medical insurance cover does not provide for 'take home'
medication and this will have to be paid for separately.
During your stay at The London Clinic, a personal account will
be opened for you to cover the cost of non-medical items you may
wish to order, such as newspapers, meals and drinks for your
visitors, etc. As part of your full and final account, this will be
payable on your departure.
Telephone calls are charged per unit, dependent upon time of day
and call distance. VAT is applicable to your telephone charges. A
deposit of £100 will be required from overseas patients to cover
long-distance calls. Any credit will be returned on settlement of
your account.
Please bring your credit card details, as this will be required
as a guarantee for your personal account.
For patients not staying overnight at The London Clinic, our
day-case fee covers a period of five hours' treatment. Any hours in
excess of this are charged at an hourly rate.
Discharge and settlement
On the day of departure we ask that rooms are vacated before
10.00am so they can be prepared for the next patient's admission.
An additional cost will be charged to patients occupying rooms
after 10.00am on their day of departure. This additional charge
will not be covered by their medical insurance.
Before leaving all patients should visit the Patient Liaison
Office for settlement of any outstanding charges. The London Clinic
accepts the following methods of payment: cash, bankers draft,
major debit and credit cards. Please note that we do not accept
cheques.
Insured patients
The London Clinic only has direct settlement arrangements with
some UK-based organisations.
Prior to admission you should check your level of cover with
your insurance company to ensure that it is adequate to meet the
cost of your room, other charges and treatment.
Certain medical conditions may be excluded from your insurance
cover and a limit may be imposed upon the amount that can be
reimbursed for accommodation or other services. For example,
physiotherapy aids such as crutches and collars are often not
included.
Your insurance company will provide a claim form which must be
completed and signed by your consultant (or in some cases by your
GP) who will give details of your treatment. Without the completed
form the insurance company will make no payments. If the claim form
has not already been submitted to your insurer you should bring it
with you when you are admitted, having had your claim
pre-authorised by your insurer prior to admission to ensure benefit
is confirmed.
If you are not covered by a UK medical insurer recognised by The
London Clinic you should check your policy with your insurer
before treatment, as you will be required to pay your account as
described in self-pay patients below.
Please note that medical insurance is a contract between the
insurance company and yourself and settlement of the account
remains your responsibility.
Self-pay patients
You will be required to pay, on admission, an amount based on the
anticipated length of stay.
This will include room fees, medical fees and any additional
costs relevant to your treatment. This does not normally include
consultants' or anaesthetists' fees.
Your costs will be estimated as accurately as possible by your
consultant (who is not an agent of, or employed by, the Clinic).
Any difference between the final costs and the estimated amount
received on admission may be resolved before departure or a weekly
account will be sent to your room. It may mean that an additional
deposit will be required during your stay.
Any necessary refunds will be collected in the same
method by which the initial payment was made.
The London Clinic accepts the following methods of payment:
cash, bankers draft, major debit and credit cards. Please note that
we do not accept cheques.
Sponsored patients
The London Clinic can only accept sponsorship of patients from UK
insurers and companies
not from those outside the UK. Any deposit paid will be
placed against the total cost of treatment and on finalisation of
the account there may be a refund or further payment required.
If you are being sponsored, please indicate this on your
pre-admission form. Prior to your admission, your sponsor should
contact Penny Panayi, Credit Control Manager on p.panayi@thelondonclinic.co.uk
or 020 7535 5514 in order for us to discuss guarantee of payment,
which should then be followed up in writing. Without this
information, The London Clinic will require you to settle the
account as if you are paying your own bill – i.e. payment of
an estimate of the full cost of your treatment based on the
anticipated length of stay.
We may refuse to forward accounts if, after a credit check, the
sponsor is declined. If you have any questions about any aspect of
the payment process, please call Penny Panayi, Credit
Control Manager on 020 7535 5514.
Quotation
If you would like a quotation, please contact the Finance
Department on 020 7616 7715. We will respond to your enquiry
as quickly as possible.